Total Facilities Management

Professional and proven full service property facilities management for value, quality and total peace of mind.

We are a diverse and experienced facilities management business offering an efficient, competitive and custom range of Facilities Management Services for clients in the Local Authority, property and commercial building sectors.

Contract Cleaning
Carpet Cleaning
Window Cleaning
Washroom Services
M&E Maintenance
Property Maintenance
& Refurbishment
Janitorial Supplies
External Landscaping
Internal Planting Displays
Pest Control
Manned Guarding
Reception Services
Security Services
Waste Removal

What We Do

Inside the building

We employ or sub-contract the full range of general and specialist skills needed to keep your interiors in the best and freshest shape.

Outside the building

Our specialists span all maintenance skills for occupied and unoccupied properties alike – and we have a proven refurbishment track record for local, regional and national clients.

Keeping it clean

A sharp eye for hygiene and detail? It’s a point of professional pride: you trust us with your reputation and our cleaning operations protect it at a no-compromise level.

Finishing touches

Value-added fit-out, interior design, adaptation and decoration services to transform your interior environments with an extra dash of practicality and stylish ergonomics.

Why work with us?

  • Compliance: Strict adherence to TUPE regulations ensures the smooth transfer of your existing contracts.
  • Flexibility: We build bespoke, tailored FM services that fit the precise nuances of your operations.
  • Value: You’ll never pay extra for administrative areas like training, security, holiday cover, supervision and contract management.
  • Performance: Mutually agreed key performance indicators.
  • Protection: Best practice approach to Health & Safety and risk management across public liability, professional indemnity and our fleet.
  • Innovation: We use our secure, device-driven web portal, powered by SAP – enabling us to make real-time operational adjustments while giving you access to critical documents and data for maximum efficiency.
  • Professionalism: Our friendly, trained staff wear branded uniforms – either ours or dual-branded with your logo for the recognisable touch – and they carry ID cards at all times.
  • Consistency: Low staff turnover means you’ll see familiar faces day-to-day and have single, consistent point-of-contact for your service and FM contract management needs.

Inside the Building

Property maintenance services that protect your interiors and internal infrastructure
– first time, all the time.

Our blend of planned and reactive buildings maintenance services ensures an integrated, efficient and compliant protection regime that optimises costs, time, materials, resources and risk.

A single point of contact and available on-demand, our interior buildings maintenance services include:

  • Interior design Health & Safety compliance
  • Plumbing and drainage testing, repair and maintenance
  • HVAC service, testing and certification
  • Water hygiene systems maintenance
  • Gas and central heating installation, testing and maintenance
  • Electrical appliance PAT testing
  • Fixed electrical wiring testing, certification and maintenance
  • Décor and decoration
  • General property interior repairs and janitorial supplies

Outside the Building

Our range of planned and reactive exterior property maintenance services ensures an integrated, efficient and compliant physical protection regime that safeguards your real estate assets and optimises maintenance costs.

Whether it’s a single unit or a portfolio of buildings, occupied or unoccupied, a new build, listed or bound by conservation area governance, we have you covered. We offer:

  • Health & Safety, insurance, legislative and liability compliance
  • Roofing, tiling, slates, cladding and flat roofing issues
  • Chimneys, mortar plus flashing, lashing, flues and collars
  • Walls, mortar, brickwork, vents, cladding and timber
  • Water course and drainage mechanisms like guttering, downpipes, drains and pipes
  • Joinery including glazing, doors and all exterior paintwork
  • Licensed, professional and compliant waste removal
  • All general property exterior repairs, including security fencing and related systems

Keeping it clean

We integrate hygiene, waste management and sustainability to deliver lower cost and ethical performance you can rely on – first time, every time.

Our approach

We use a set of processes that eliminate waste, reduce delays, improve performance, minimise disruption, lower costs and ensure a total approach to safety.

We integrate our work processes with a bespoke, online work scheduling and management tool that delivers real-time operational control for us and in-depth, instant oversight for you.

Our people

We focus on communication and training as well as seamless integration with client codes of conduct.

Our low staff churn rates ensure consistency and our cleaning teams and managers appreciate the importance of action as a consequence. We operate within an ethos of continuous improvement where longevity and assessment naturally enhances our efficiency.

Finishing touches

Value-added facilities management services for the final touches to the properties and buildings in your charge.

We offer interior design, optimisation and ergonomics services that add style to effectiveness and we believe, set us apart from the competition.

We can help you redesign and refresh tired or inefficient interior spaces – then fit them out and maintain them. We pay attention to the nuances of colour, layout, furniture and décor, the type of environment and use – then apply the imagination that transforms how people respond and interact within them. The same goes for exterior fascias.

Company Profile


Dynamic service ethic going
beyond the contract


Trusted people who
know what you need


Unless you’re happy,
we’re not happy

Satisfaction meets peace of mind

We are one of the UK’s fastest growing workplace service providers, offering a diverse product and service portfolio. Our aim is 100% satisfaction, one that improves the experience of work and leisure while simultaneously making life easier for our facilities, building and people management clients.

Formed in 1992, 1st Choice Facilities Services Limited has grown to be a thriving, customer-focused FM service provider that excels in delivery, client satisfaction and peace of mind. Critical to our success is our ability to leave our clients with the confidence that any task we undertake will be carried out efficiently, on time and crucially within budget.

A private limited company we’re driven by skilled and attentive management rather than shareholders. While we have both an established reputation and recognised presence in the marketplace, we haven’t forgotten our roots of flexible, innovative, service-oriented excellence that drives down the cost of buildings maintenance and facilities management.

Quality Policy

Our work

With over 1,000 clients to date and nearly 5,000 successfully completed projects, our client satisfaction record stands at 100%; an achievement we are proud of.

Our work in the community

Each community where we work is important to us. We are active in a variety of community projects and recruit locally wherever and whenever we can – assisting regeneration initiatives and helping keeping locally earned income in the local economy. It’s part of our dynamic service ethic that always seeks more than the statutory requirement.

A note on uniforms and ID

All of our people wear smart uniforms and ID cards at all times, making them easily recognisable to you, your colleagues and your visitors. We often dual-brand uniforms so people can see we’re a part of your team. For our Domestic Cleaning service, our cleaners arrive in sign-written company cars making them easily identifiable when they arrive.

Health and Safety

Managing out risk – Contractual liability and operational risk are writ large in our business: for us as facilities management provider – and you as the client. It’s multi-layered and complex. A collegiate, partnership approach from the outset drives mutual trust and confidence.

The risk buck stops with us. From people, equipment, safety, property and environment across maintenance, cleaning, security, third parties and sub-contractors. We treat it very seriously, taking a strategic view of facilities management risk control across every project we deliver and for every client we work with. And every project is different, not a checklist exercise. We collaborate closely with you when designing your facilities management programme to lower the likelihood of accidents, failures and breaches.

We audit, identify and isolate risk and then transfer it through our insurers so all exposures align precisely with contractual, operational, regulatory and legislative need through bespoke public liability, professional indemnity and motor fleet covers.

Then there’s behaviour: we take great care that our employees and contractors understand exactly how their actions relate to consequence.

With a very high people retention rate, that understanding becomes cumulative and is an embedded part of our professional approach to alleviating risk. It’s part of our right first time service excellence ethic and we believe it sets us apart in the market – helping give you the long-term confidence, security and peace of mind that’s the bedrock of a successful partnership.

M&E Maintenance Division

Our Facilities Managers and multi-skilled Engineers have an extensive knowledge and experience for providing full maintenance services to all aspects of building services which include:

Security Services

1st Choice Facilities Services Limited are a professional hands-on security company to provide On-Site Security Services to your location.

Our reputation has been built around raising the industry standard and creating a service catering to each client’s specific needs. From the hiring process to the client relationship, we take pride in our ability to exceed our client’s expectations and surpass the services of our competition.

With each new account, we create specific assignment instructions with the development of an in house training program for each officer at your location. Within the first week of signing a contract with 1st Choice Facilities Services, you will see an influx in communication as we put forth the effort to get all items in order prior to start date. With an entire transition plan there will not be one item overlooked.

We look forward to showing you how we have created and maintained such a well-known and professional reputation. As you know, it was not done overnight, but through years of continuous growth and adaptation to both the security market and our client’s expectations.

First Choice Facilities Services Ltd hold SIA Approved Contractor Scheme status for the provision of security guarding and keyholding.


Work for us

Facilities management is a people business: we like ours with the right skills – and a smile.

A fresh perspective on FM

We are one the UK’s fastest growing and most dynamic facilities management companies. While we have been around since 1992 and become a thriving, multi-million pound business with national reach.

Why 1st Choice Facilities Services?

We’ve worked with over 1,000 clients, delivered over 5,000 projects and achieve 100% satisfaction. Our employee and sub-contractor retention is high and naturally we are carefully selective – but a flat and can-do management structure, opportunity, attractive terms and a work environment supporting work/life balance contribute significantly to nurturing our people talent.

So if this sounds like the sort of facilities management business that suits both your skills and outlook, we’d like to hear from you. We are ambitious and growing – and we’re looking for:

  • Facilities managers
  • Team leaders
  • Plumbers
  • Electricians
  • Painters and decorators
  • Cleaning, homecare, gardeners, security people and other facilities based trades

Payroll or sub-contractor, if you’d like more from your chosen career with a company that welcomes the self-starting individual then we would like to hear from you. Send your full CV and an accompanying letter to and let’s see if there’s a match.


We have been consistently impressed with their service and attention to detail, this has meant that we have now instructed FCFS on a number of properties across the country.

Director of Property Management, Cording Real Estate Group

Their main focus is on client relationship and making sure that they always provide a high quality of service.

Property Manager, APAM

Is there anything this team cannot help with? Professional, fast and most importantly, fantastic value for money. Marvellous administration team, nothing is too much trouble.

Facilities Coordinator, Wolverine Europe

If ever there is a problem outside of their responsibility, (e.g. milk didn’t turn up) – a quick call to Jonathan, (Head of Ops) and the milk is there within the hour – perfect, problem solved.

Facilities Manager,
Verifone UK

1st Choice offer a great service level in both hard and soft services. Their response times are second to none and the engineering and administration team are a professional and pleasure to work with, the operation is managed very well by Nigel Williams who is always available and willing to assist me whatever the issue may be.

Elliot Byatt,
Colliers International

First Choice Facilities are one of our preferred Service Partners for hard and soft services, the dedication and delivery of Mark Hill is to be commended along with the support of the FC wider team. They have certainly embraced #thetilaway with their adaptable and flexible approach to any given situation and circumstance.

Tila, Head of Facilities Management

Contact us

Unit 2, Westport Business Park,
Viscount Industrial Estate, Horton Road, SL3 0DF
01895 814 912

Manage your FM account online

Our system is a cost effective programme and App that allows you to manage your Facilities Management real-time and cost effectively from anywhere and at any time.

Access from anywhere

Review and access your critical business documents and reports from anywhere!


Available on iPad, iPhone and Android.

Carry out site audits, take on new staff, make a stores order or record extra cleaning requests with customers signature.

Fully integrated solution

  • Integrated to our site manager
  • Auto-populate with your clients, sites and staff
  • Bulk upload of payslips and audit reports to staff and site folders

Easy information sharing

  • Set up users and assign their access rights
  • Bulk upload of payslips or audit reports in a single operation
  • Upload, share and download any type of file

Fully configurable

  • Customise logos, colours and fonts to match your company's branding
  • Set up standard folder structures and configure
  • Choose which site and staff data can be viewed by your users

Cost effective

  • Quicker than emailing individual reports and documents
  • Save on payslip postage costs
  • Secure and reliable file storage, accessible via the internet
  • Save on file storage costs